Service and Support
That Drive Long-Term
System Success

BoxLogix Lifecycle Services help you adapt to operational changes, maintain system uptime, and optimize performance - ensuring your automation investment delivers lasting value from day one through every stage of growth.

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LifeTime Services

We provide planning, support, and maintenance to ensure your system will remain functioning as designed, enabling you to confidently focus on achieving your business goals. Our LifeTime Services are modular, scalable, and easily customized to create the right package for you.

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Improved Uptime:

With a reliable support system, you can minimize downtime and maintain high operational efficiency.

Faster Resolution:

Trained technicians who can diagnose and fix problems quickly to minimize the impact on operations.

Cost savings:

Avoid unexpected repair costs and provide a predictable budget for maintenance and support.

Peace of Mind:

Operators can have peace of mind knowing they have access to expert assistance whenever they need it.

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24/7 Support
When your system can’t stop, neither can we. Our 24/7 hotline connects you to BoxLogix professionals who know your system and team, keeping your operation online with minimal disruption.
Dedicated Support Champion
Every BoxLogix system is backed by a dedicated service engineer who understands your team, your goals, and your automation. They develop your training plan and provide personalized, ongoing support.
Proactive Parts Support
From fast quotes to stocked spares, we help you stay ahead of downtime. Our team supports parts ordering, inventory planning, and ensures you always have the components you need on hand.
Comprehensive Training Programs
We create an Associate Interaction Map that shows how your team will work with the automation system. Using this as a guide, we provide training tailored to your needs that can also be used to onboard new employees.

Optimize system performance and ensure business continuity

Embedded Maintenance Programs

We embed our trained technicians within your operation to assist with day-to-day upkeep, troubleshooting, and preventative maintenance. It’s like having an expert in-house—without the hiring.

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System Expansion & Upgrades

Your operation is growing. We help you scale smartly with add-on automation, zone reconfiguration, or integration of new technologies—all built on top of your current system.

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Parts Management & Warranty

Reduce downtime with fast access to OEM parts, warranty tracking, and proactive planning. We help ensure your inventory is stocked with what you need—before you need it.

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Operational Efficiency Audits

We identify process bottlenecks, misaligned workflows, and underutilized assets. Then we design a path to improve throughput, labor efficiency, and inventory control using your existing footprint.

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Preventative Health Checks

Get ahead of downtime. Our technicians evaluate your system’s hardware, sensors, and software logic to flag risks early and keep your warehouse running at peak efficiency.

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System Modernization

Extend the life and performance of your automation system with upgraded controls, smarter software, and enhanced mechanical components. We help future-proof your operation without the cost of full system replacement.

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Maintenance Solutions for Peak System Performance

Maintenance Type
What It Is
When to Use
How BoxLogix Supports It
Preventive – Time-Based
Routine inspections and scheduled part replacements based on operational intervals, not system condition.
Ideal when failure risks must be minimized and production schedules allow for regular maintenance windows.
Scheduled inspections, retrofit programs, and system overhauls tailored to your usage profile.
Preventive – Condition-Based
Maintenance triggered by real-time equipment performance, sensor alerts, or predictive analytics.
When uptime is mission-critical and smart sensors or WCS data can identify early signs of wear.
Remote monitoring, life-cycle tracking, and alerts integrated with our control systems and analytics.
Corrective – Failure Response
Repairs and recovery actions taken after unexpected equipment breakdowns or faults.
When issues are unpredictable or occur outside of standard preventive programs.
24/7 support hotline, on-site emergency repair services, and remote troubleshooting.
Performance Optimization
Enhancements based on system data, labor shifts, or throughput changes—not because something failed.
When you're scaling operations, modifying shifts, or preparing for peak demand.
Engineering reviews, software tuning, and throughput analysis to align system output with business needs.